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ServiceNow Consultant - ITMS & CSDM

Bright Coders' Factory — our name speaks for us, as our software sits in the hearts of global companies. We provide customers with state-of-the-art technologies. Our potential still grows, which is proven by the Forbes Diamond and Great Place to Work Awards.

We're writing code to make people's lives easier. In BCF, you will find your place and see that your work matters. Our portfolio includes projects from more than 15 industries - so depending on your preferences and stage of career, we're definitely going to find the right one for you.

About position

Join a team working with a U.S.-based client from the utilities industry. The project focuses on implementing and optimizing ITSM processes based on the ServiceNow platform and the CSDM 4.0 data model.

Requirements

  • Experience in implementing ITSM processes on the ServiceNow platform, including:
  • Incident Management
  • Problem Management
  • Change Management
  • Service Catalog
  • CMDB
  • Portal
  • Integrations
  • Knowledge and hands-on experience with CSDM (Common Service Data Model)
  • Practical skills in:
  • ITOM
  • ITBM
  • Service Mapping
  • Service Catalog
  • Service Portal
  • Flow Designer
  • Ability to lead discovery workshops with stakeholders
  • Experience in process analysis, design, and implementation
  • Ability to gather and refine user stories and business requirements
  • Support for UAT – working with end users and validating test cases
  • Very good command of English

Your responsibilities

  • Implementing and developing CSDM 4.0, aligning the data model with business processes
  • Analyzing, designing, and optimizing ITSM processes
  • Conducting workshops with client stakeholders (focusing on ITSM processes)
  • Gathering and refining requirements and creating user stories
  • Providing functional consultancy and configuring ServiceNow modules to meet business needs
  • Supporting UAT – collaborating with end users and validating test scenarios
experience

Experience

5 - 7 years
8+ years
location

Location

Hybrid (Wrocław, Warszawa, Opole)
This offer is currently closed
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ServiceNow Consultant - ITMS & CSDM