IT
Big Data system for Customer Service Team
members productivity and performance monitoring
About this project
Our client from IT Industry dealing with operations efficiency optimization wanted to improve productivity and monitoring of employees' performance in the service management platform for IT departments. The company was looking for a partner to create a big data platform for employee productivity monitoring with metrics and a dashboard.
Services
Strategic Software R&D outsourcing
Technologies
AI, ML, Big Data, GCP, Data Scientist, Big Query, Python, Jenkins, GiLab.
Our BigData specialists with knowledge of GCP (Big Query) were involved in this project. Based on the client’s requirements the team developed established software modules. BCF was primarily responsible for designing pipelines of large data sets using Big Query and Google Cloud Platform. The team designed advanced algorithms in Big Data processing, using machine learning and artificial intelligence to analyze it. Our engineers have created different data processing pipelines for capturing different information.
Thanks to using Principal Component Analysis (PCA), the created system ensures efficient data processing and manipulation. The team has implemented the appropriate data streaming and prepared it for visualization for systems that monitor the performance of organizations, processes, and individual units.
In this project, an advanced CRM system was created to monitor all tickets and employee performance. The solution includes Big Data technologies, machine learning, and artificial intelligence to complex data processing and manipulation.
The system efficiently processes thousands of customer care tickets and other data and provides a clear visualization. Thanks to that, it is easier to follow the performance of individual employees, processes, and the whole organization and make reasonable business decisions. Our solution allows convenient productivity monitoring to streamline the enterprise.
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Due to strong business needs related to projects and organization growth of 5G software development at Nokia, we have started cooperation with BCF Software <...>.
I would like to recommend BCF Software as company and business partner for providing excellent service to Nokia 5G development. I'm pleased to state that BCF provided best service among all the suppliers, delivering the right volume, quality and exceptional dedication to the project.
Herewith I would like to highly recommend the services of Bright Coders' Factory <...>, which are based on our experience in terms of software R&D services that BCF delivers to our global R&D organisation.
The services are reliable, of high quality, cost efficient and with timely deliveries thanks to which Bright Coders' Factory has earned Danelec’s status of Trusted R&D Partner.
Company
TAX ID (NIP):
PL 754 31 26 298
KRS:
0000634606
REGON:
365280382
Our addresses
Opole HQ 45-837, ul. Technologiczna 2
Wroclaw 50-062, ul. PL. Solny 14A/5
Poznan 61-770, ul. Paderewskiego 6/6
Warsaw 00-503, ul. Żurawia 6/12
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